Our customers can return and exchange products within 14 days from delivery in their original, new and saleable condition.
*Returns are at the expense of the buyer
* 100 UAH is withheld from the customer (costs for processing the exchange/return)
Items must be returned unworn, unwashed, undamaged, unused and with all original tags attached.
We recommend trying on the shoes inside to keep them in their original condition. Shoe boxes are an important part of the product presentation and must be returned undamaged with the shoes. insoles, frame inserts and other accessories from the kit must also be returned along with the item.
If you receive a damaged or defective product, or experience a quality issue, please email us at firstname.lastname@example.org for a refund.
How to return ?
Return your order to the address below using your own carrier. We recommend that you use a traceable service and keep your return tracking number for reference.
69005, Ukraine, Zaporozhye
Sobornyj Ave., 161
Branch of Nova Poshta No. 11 (for Ukraine shipments)
Please allow up to 10 business days for your return/exchange to be processed after it arrives at our address.
How long does it take to receive a refund?
As a rule, refunds are processed within 10 working days from the moment the product arrives at our address.
You will receive an email once we have processed your return and issued a refund.
Most refunds will be sent to your original account within 3-5 business days, however some may take up to 10 business days depending on your financial institution.
An exchange or refund will be made after we confirm receipt of the returned items by the carrier.